Individual Volunteers

Ronald McDonald House of Cleveland values people who are eager to provide friendly, compassionate support to our families. 

Most regular volunteers serve one three-hour or four-hour shift per week during our normal operating hours, 9 am–9 pm daily. We prefer that new volunteers commit to a minimum of six months of service. Our volunteer application process is comprehensive and includes the following steps: application, criminal background check, tour of the House, interview, and reference verification. Additional steps are required for volunteers placed at hospital locations. Volunteers are required to be 18 years of age or older. We do not offer volunteer positions to fulfill court-ordered community service hours.

A video about volunteering at the Ronald McDonald House is below.

Questions? Email Colleen Cronin or call (216) 229-5757 x1133.

Weekly Opportunities

Kitchen Hosts & Cleaners
The kitchen is the heart of the House, and volunteers are needed to help keep this area clean and well organized and to ensure that meal leftovers are stored properly. Kitchen volunteers also help welcome meal volunteer groups into the House and familiarize them with the kitchen.

The operation of the House involves clerical work. If you enjoy data entry or filing, please consider providing administrative support at the House.

Family Room at the Hospitals  
Ronald McDonald Family Rooms offer families of pediatric patients a comfortable space to rest and recharge within the hospital, just steps away from their child's treatment room. Volunteers are needed to help provide a warm, friendly and supportive atmosphere in our four Family Rooms (Cleveland Clinic, Cleveland Clinic Fairview, MetroHealth, and UH Rainbow). Volunteers register visitors, help keep the room clean, restock snacks and beverages, maintain statistical records, and enforce policies. In addition to our volunteer application process, each hospital also has its own requirements. 

Front Desk
Energetic, customer service focused volunteers are needed to staff the Front Desk at the House daily. These volunteers usually work one three-hour shift per week. Duties include: answering phones and guests' questions, taking reservations, greeting guests, and giving House tours. They also pitch in where there is a critical need, such as cleaning the kitchen, tidying the common areas of the House, prepping rooms, doing laundry, or sorting donations.

We are fortunate to have beautifully landscaped gardens here, and we rely on volunteers to help maintain them. If you enjoy the outdoors and have a green thumb, please consider joining our garden crew. Tools are provided. Semi-experienced gardeners with weekday availability are preferred. Occasional weekend help needed to supervise outside chore groups or help with special clean-up days. Garden volunteers usually serve during the growing season from April through October.

Are you handy around the house? Do you enjoy completing minor repair projects and keeping busy? Our House needs active maintenance volunteers willing to tackle a variety of odd jobs and lend a hand where needed. Maintenance Volunteers are needed on Monday, Tuesday, Thursday, and Friday.

Other Opportunities

Fundraising & Special Events
Occasionally we need volunteers to assist with special events – both in advance and on the day of. This may include serving on a planning committee, setting up displays, soliciting donations, assisting with marketing and promotions, etc. Contact our Events Manager for more details.

Music Therapy
Are you a certified music therapist or a music therapist in training? The families and children at our House always enjoy speaking the universal language of music. 

Pet Therapy Partners 
Certified therapy dogs and their owners are an important part of our volunteer team. In order to be considered for the Pet Therapy Partners program, dogs must possess a current certification from either Therapy Dogs International or Delta Society. All breeds are considered, but dogs must be healthy, friendly, obedient, and good with children.

Speakers Bureau
We periodically need volunteers to serve as ambassadors for the organization – speaking in front of groups or staffing information tables at health and volunteer fairs. Training and materials are provided.

Ready to get started?

View the video with more information about volunteering at the Ronald McDonald House. At the end of the video, you will be directed to the online Volunteer Application & Criminal Background Check.